Returns & assistance

A little room
to reconsider.

Change-of-mind returns

Our planned return-request window is 7 days from delivery. Please contact us with your order reference and the item you would like to return before sending a parcel. Items should be unworn, undamaged and returned with their original packaging. Final eligibility details will be confirmed before live sales open.

Return postage

The buyer pays return postage for eligible change-of-mind returns. We recommend a tracked service. Return authorisation does not affect any mandatory rights that apply to your order.

Where to send your return

Returns are handled in Guangzhou, China. We will provide the full recipient and delivery address after your return request is approved. Please do not send items without contacting us first.

If something is not right

For a damaged, faulty or incorrect item, contact us with your order reference and photographs so we can help. These cases are assessed separately from change-of-mind returns.

Your rights

This policy does not exclude or reduce any applicable statutory consumer rights, including any longer cancellation period required by law. Final refund timing and eligibility terms will be published before checkout opens.

Email Lulu or talk to us on WhatsApp.

Store preview: the products currently shown are samples, not offered for sale. Real checkout is disabled. These service policies are draft terms for the future store.